ACD routing project

 

Emin Gabrielyan

Oussama Hammami

2010-03-31

 

This page presents the progress of the ACD routing project. The first version of the ACD quality routing is currently up and running on two mirror sites:

http://switzernet.com/public/091029-ACDstat/

http://unappel.ch/public/091029-ACDstat/

 

Presently, the routing system is applied only to calls to Armenia/Yerevan and functions with two vendors only. The design of the multi-vendor version with multiple destinations is a pending project. For a reference, a comprehensive introduction on call routing is available on wikipedia.org:

http://en.wikipedia.org/wiki/Least-cost_routing

 

The initial project of ACD quality routing was defined and launched in October 2009 when we experienced serious problems with our main routes to Armenia:

http://unappel.ch/public/091020-acd-routing/

http://switzernet.com/public/091020-acd-routing/

 

Final documents on the architecture of the currently running implementation are public:

http://switzernet.com/public/091217-doc-acd-routing/

 

The progress of related projects can be tracked below:

 

[09,21 quality]
  [9,21,etc]
  [9,21,ok]

 

[09,22 routes]
  [
9,22,etc]
  [
9,22,ok]

 

[09,23 routing by ACD] (Public)
  [
9,23,etc]
  [
9,23,ok]

 

[10,2 routes]
  [
10,2,1 annex]
  [
10,2,etc]
  [
10,2,ok]

 

[11,17 routes]
  [11,17,1]

 

[11,24 acd routing] (Public)
  [11,24,1]
  [11,24,ok]

 

[12,26 quality]
  [12,26,1]

 

 

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