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Re: include rates in the ACD routing
We need all values, so the treatment by employees will be exactly the
same as with other vendors (except that an excel file is not obligatory)
The email must also contain a link to how-to
how-to must be created
This makes you several tasks, please define them
On 2009-11-12 11:01, Christian Lathion wrote:
Concerning the integration of rates in the ACD routing project (the
openser sends a notification email in case of rates modifications).
Do we consider and store the "full rates", which means 4 values (price
for first interval, next interval, first interval off-peek, next
interval off-peak) or a simplified version (e.g. a single flag
indicating if any of these values has changed)?