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>From the data stored in the local openser database (last 10 minutes ACD
for colt and verizon), implement routing in openser. This openser is
currently running for INA calls (0800, 0848, etc.). For each call, openser queries its local database and finds which vendor currently has the best ACD. Routing logic of a call is as follows: If it was targeted to colt and colt has the best ACD, route 80% of the calls to colt, reject the other 20%. If it was targeted to colt and verizon has the best ACD, route 20% of the calls to colt, reject the other 80%. If it was targeted to verizon and verizon has the best ACD, route 80% of the calls to verizon, reject the other 20%. If it was targeted to verizon and colt has the best ACD, route 20% of the calls to verizon, reject the other 80%. To know to which vendor the call was targeted, use the IP address on which the openser received the packet. |