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ACD report3 3/3, the report page - short table headers

To: Oussama Hammami <oussama.hammami@switzernet.com>, Christian Lathion <christian.lathion@switzernet.com>
Subject: ACD report3 3/3, the report page - short table headers
From: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>
Date: Mon, 02 Nov 2009 22:01:17 +0100
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The format of the report page (example: http://unappel.ch/public/091029-ACDstat/091102-acd-stat-37410.html)

The table headers are much shorter, so the table takes less space and more space is left for histograms.

I do not understand how “Rejected to balance” is working. This must be the number of rejects sent by the routing system during the interval. Is it correct? Why there are 0 rejects out of 45 attempts in the case of the first line? Please explain.

Why the billing priorities are 2 and 1. They must not be higher? These are the billing priorities of cloned connections. Please explain.

The remarks (in track changes mode) are in the attached DOC file

Attachment: 3.doc
Description: MS-Word document

Follow-Ups:
- Re: ACD report3 3/3, the report page - short table headers
  - From: Done-By Oussama Hammami <oussama.hammami@switzernet.com>
- (ACD report3 3/3) the calls are not passing yet via routing system
  - From: Done-By Oussama Hammami <oussama.hammami@switzernet.com>

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