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ACD routing rejection rate calculator

To: Christian Lathion <christian.lathion@switzernet.com>, Oussama Hammami <oussama.hammami@switzernet.com>
Subject: ACD routing rejection rate calculator
From: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>
Date: Tue, 20 Oct 2009 18:46:55 +0200
User-agent: Thunderbird 2.0.0.23 (Windows/20090812)

http://switzernet.com/public/091020-acd-routing/
http://unappel.ch/public/091020-acd-routing/

Location of this task [routing by ACD 9,23]

Follow-Ups:
- Re: ACD routing rejection rate calculator
  - From: Done-By Oussama Hammami <oussama.hammami@switzernet.com>

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