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Re: create the tasks for including rates in the ACD routing



Tasks were defined.
See the "rate modification notification X/4" tasks.

On 2009-11-12 14:11, Task-By Emin Gabrielyan wrote:
We need all values, so the treatment by employees will be exactly the
same as with other vendors (except that an excel file is not obligatory)
The email must also contain a link to how-to
how-to must be created
This makes you several tasks, please define them

On 2009-11-12 11:01, Christian Lathion wrote:
Concerning the integration of rates in the ACD routing project (the openser sends a notification email in case of rates modifications).

Do we consider and store the "full rates", which means 4 values (price for first interval, next interval, first interval off-peek, next interval off-peak) or a simplified version (e.g. a single flag indicating if any of these values has changed)?