Re: #2 ACD report 6/10, make clear that the value is not the total duration of calls within the interval

[Done-By Oussama Hammami <oussama.hammami@switzernet.com>]

On 2009-10-31 21:07, Emin Gabrielyan wrote:

not done

On 2009-10-30 18:47, Oussama Hammami wrote:

Done:
http://unappel.ch/public/091029-ACDstat/
http://switzernet.com/public/091029-ACDstat/


On 2009-10-30 14:11, Task-By Emin Gabrielyan wrote:

The titles must clearly specify that we are not dealing with the total duration of calls within the interval but with the total duration of calls ENDED within the interval.

 

Date (yyyy-mm-dd) and CET Time (hh:mm)	Vendor	Billing priority	Zero duration calls Duration=0	Problems 0<duration≤5	Short calls 5<duration≤30	Total Calls ended within the interval	Total Minutes	ACD (min)	Targeted load balance	Rejected to balance	Total duration of all calls ended within the interval
2009-10-30 10:56	Verizon	9	1234	876	616	1294	11128.47	8.6	51%	0	1234
	Colt	8	0	0	138	0	0	0	49%	0

 This task is in [routing by ACD 9,23]