Update: 2021-03-20 18:30
Dear Customers,
4z.com team continues working without day offs to restore the network damaged by fire.
Update on services:
- Outgoing and incoming calls are fully operational.
Update on network rebuild and new VoIP network:
- New inbound successful calls are achieved via new VoIP network.
- New tasks for setup of damaged network are planned and the work on this direction continues.
List of affected services is the same as provided previously. We had high hopes, that www.switzernet.com website server will be restore but OVH faces problems with restore of datacenters.
Scheduled projects by OVH: http://travaux.ovh.net/?do=details&id=49484&
- Due to smoke in SBG1, the project list will be rescheduled.
- SBG1 datacenter is currently closed and secured.
- SBG2 datacenter is closed and secured.
- SBG4 datacenter is closed and secured as a precautionary measure.
- The recovery scenario will be defined during the weekend for SBG1 and SBG4 datacenters, always focusing on security.
- SBG3 is partially restored.Teams continue to work on the SBG3 data center, as of today, respecting security measures.
We will provide new updates, as soon as there is additional information.
A huge thank you from 4z.com team to all the customers for the continuous support and understanding. We appreciate it a lot!
Best regards,
Your 4z.com team
Update: 2021-03-18 11:00
Dear Customers,
Our mission remains to provide our customers high quality services.
Our team works in extra mode since the beginning of force majeure, to continue providing our customers uninterruped routing of outgoing
and incoming calls.
Update on network rebuild:
- Setup of new servers and rebuid of network damaged by fire is ongoing.
Update on new VoIP network:
- We have considerable advance in tests of new VoIP network.
Recommendations:
- Please do not change VoIP password.
No change in the list of affected services.
Scheduled projects by OVH: http://travaux.ovh.net/?do=details&id=49484&
- SBG-3: Situation : Servers undamaged.
- Electrical restart : Restored power to datacentre.
- New network power restored.
- Redeployment of the local network this Wednesday 17th March (Cabling finalised).
- Server restart : Test tomorrow on a rack and if conclusive a provisional estimate of Friday, 19 March for a gradual restart of servers
- The SBG1, SBG3 and SBG4 datacentres will be connected to the network tonight.
- The entire system is operational in the SBG1/SBG3/SBG4 datacentres.
If operations scheduled by OVH are carried out without any problems, we might have possibility to restore the website, paypal and cards
access to online interface, earlier, than the initial estimated deadline of March 22nd.
We will keep you updated.
How to pay?
a. To make card payments, please visit: https://www.4z.com/epay.html
b. Bank account - PostFinance SA
Account number: 61-568160-1
Beneficiary: 4z.com Sàrl
CP 32, 1015 Lausanne
Payment reason: your 4z.com number
We are sorry for all the inconveniences related to this situation and we thank you so much for your patience, understanding and support
Best regards,
Your 4z.com team
Update: 2021-03-16 22:00
Dear Customers,
While all necessary measures are taken to maintain currently working services running without any interruptions, our technical team works on reestablishment and setup of network elements which were destroyed by fire to restore all affected services.
Update by OVH:
- Network restart : Redeployment of the local network today.
Update on services:
- Outgoing calls are functional for our existing customers.
- Incoming call routing is fully restored.
Update on new VoIP network:
- Our team continues testing new VoIP network elements.
Recommendations:
- Please do not change the VoIP password, to not loose the connection.
Services which remain affected:
- www.switzernet.com website is down (including user interface).
- It is temporarily impossible to make payments via paypal.
- It is temporarily impossible to credit card payments.
- It is temporarily impossible to make new subscriptions.
Estimation on restoring the services remains unchangeable, but we are taking all necessary actions to get our website back before there
We are thankful to all our Customers for support and understanding.
Best regards,
Your 4z.com team
Update: 2021-03-15 18:00
Dear Customers,
98% of incoming calls are re-established. Those who are still experiencing problems, can contact us over the phone +41 22 550 5500 or
to support@switzernet.com for further assistance to push incoming call routing manually v
Update on services:
- Outgoing calls are functional for our existing customers.
- Incoming call routing is almost fully restored.
Update on network rebuild:
- Our team is working on setup of new server's and their backups which were destroyed by the fire.
Update on new VoIP network:
- Tests and setup of new VoIP network continues.
Recommendations:
- Please still do not make VoIP password change, to not loose the connection.
Services which remain affected:
- www.switzernet.com website is down (due to this you can not connect to user interface)
- It is temporarily impossible to make payments via paypal.
- It is temporarily impossible to make new subscriptions
Scheduled projects by OVH: http://travaux.ovh.net/?do=details&id=49484&
- Server restart all on datacenters : Provisional ETA: Monday, 22 March for gradual restart
Estimation on services restore remains unchangeable:
- www.switzernet.com => during next 10 days
- Paypal payments => during next 10 days
- New subscriptions => during next 20 days
Thank you for your understanding and patience during those hard times!
Best regards,
Your 4z.com team
Update: 2021-03-14 12:00
Dear Customers,
The reestablishment of incoming calls is ongoing. However, due to technical complexity it takes more time than expected. The traffic of accounts with restored incoming calls is non-stop growing and represents 65% at this moment.
We will keep you posted on this subject additionally via updates.
Affected servers and update from OVH: http://travaux.ovh.net/?do=details&id=49484&
- Unfortunately, we were informed, that more than 25% of our server's and their backups are destroyed by the fire.
- Considerable part of our network needs to be rebuilt. However, we are taking all necessary measures to maintain currently working services running without any interruptions.
Estimation on services restore:
- www.switzernet.com => during next 10 days
- Paypal payments => during next 10 days
- New subscriptions => during next 20 days
Update on new VoIP network:
- New successful outbound test calls are done via new network
Next updates are scheduled for Sunday, 14th of March.
Thank you for your understanding and support! We appreciate it a lot!
Best regards,
Your 4z.com team
Update: 2021-03-12 22:00
Dear Customers,
Thank you for your patience and understanding!
We are currently working on the incoming calls reestablishment. All our latest tests were successful.
We expect 100% of incoming call routing to be up and running within 24 hours.
Due to the fire in OVH datacenter most of our servers remain affected and are down.
Update on services:
- Incoming calls are currently being restored
- First tests of new VoIP network are done. Troubleshooting is running.
- Outgoing calls are functional for our existing customers.
Recommendations:
- Please do not change your passwords, new ones will not replicate, and connection will be lost
- To make card payments, please visit: https://www.4z.com/epay
Currently affected services:
- www.switzernet.com website is down (due to this you can not connect to user interface)
- It is temporarily impossible to make payments via paypal.
- It is temporarily impossible to make new subscriptions
Scheduled projects by OVH:
- Reactivation of the electrical network at OVH is tentatively planned for Monday, 15 March.
- A network room will be set up by the end of this week, in order to be operational at the beginning of the week of 15 March.
- Tests for the high voltage power supply will be carried out this weekend. Provisional estimate for the reestablishment of power:
- A progressive restart of all services is estimated beginning Monday, 22 March
Fire on OVH datacenter:
We will keep you updated with news by providing more information periodically.
Thank you once again for your patience, understanding and support that are highly appreciated!
Best regards,
4z.com Team
News: 2021-03-12 18:00
Dear Customers,
Since 2021-03-10 04:00, we are experiencing a major issue with our provider OVH and its datacenters in Strasbourg, where majority of
located.
A fire is declared in the building SBG2 of OVH datacenter in Strasbourg. The fire in SBG2 could not be controlled and the whole site
which impacts all services on SBG1, SBG2, SBG3 and SBG4.
More info: http://travaux.ovh.net/?do=details&id=49484&
Currently our following services are affected
- www.switzernet.com website is down (due to this you can not connect to user interface)
- Incoming calls of all customers are affected
- Please do not change your passwords, new ones will not replicate
- It is temporarily impossible to make new subscriptions
- It is temporarily impossible to make payments via paypal. To make card payments, please visit: 4z.com team
We are extremely sorry for all the incvonvenience this issue caused. We are attempting to find a solution to the present problem by the new voip network
Thank you for understanding
Your 4z.com team
