To use our product, you just need an Internet access. The minimum speed of current connections is enough (max. 100/100 kbps per call).
The VoIP device connects to the Internet router, like a computer. It is configured in DHCP mode, there is nothing to change in installation (except if a firewall is used). The line can also be used to call from the computer with a headset / microphone.
The same line can be used in any canton (the prefix does not matter) or even abroad. It can be used for calling when traveling, from a computer, mobile phone, tablet or cybercafe. The rate for calls will not change; moreover, there is no roaming fee.
If you already have a landline number associated with your Internet connection (for example, if you have your Internet connection via Bluewin), you must keep this traditional line. The new number allocated by Switzernet is completely independent. If you have cable TV Internet connection (for example, with Cablecom), or if your Internet provider does not require to preserve the traditional line, you are not obliged to keep it.
Yes, you can use them the same way as in case of computer with a free software of your choice.
There is a big choice of softwares in "Play Store" or in "Google Market", few of them are available below:
Normally yes. However, it can be affected by the simultaneous Internet activities such as downloading large files (pictures, videos, music, etc.). So its better not to use your Internet connection for downloading while you are on the phone.
Any Internet service provider (Cable TV, ADSL, etc.) is compatible. You just need a free RJ45 jack in your modem / router to connect the VoIP device (the connection is same as for the computer). On the other side, if the modem gives only a USB connection, you can not plug adapter or IP phone, except if you passes through your PC. In this case you need to do a specific configuration, probably with using an RJ45 cross-connection network cable, to connect the PC to the device, as in this
Our devices use SIP protocol, which is the standard for Internet telephony. Except special cases, any VoIP device is fully compatible with our offer. The only exception is Skype-compatible devices (Skype uses its own protocol, not compatible with the SIP protocol).
Any analog phone is compatible, with few exceptions (old devices, non-Swiss telephone, etc.).
On the other side ISDN (digital) phones are not compatible, even if the outlet is the same (RJ11). The incompatibility concerns only to the phone connection / adapter. On the other side, having the Internet connection via ISDN, does not rise a problem (the router will provide RJ45 outlets on which the VoIP device can be connected).
With the default settings of the device, it takes about 100kbps per call, for both directions - upload and download. Any kind of connection offered actually by Internet providers should be sufficient.
However, for slower connections (currently the cheapest connection available on the market offer between 300/100 kbps and 500/100kbps), quality problems may occur, especially if you phone and surf over Internet, download files at the same time.
In this case it is necessary to return it for exchange, with the purchase ticket and completed return form to the following address: Switzernet, CP 32, CH-1015 Lausanne, SWITZERLAND. Warranty period: one year from the purchase date.
Cancellation notice/request can be sent by post, email or fax, notification period is 60 days. The minimum contract period is indicated on your contract. For prepaid accounts, there is no minimum duration you can cancel the prepaid account anytime.
Each subscriber has 15 days of trial period. You have a right to terminate the contract any time during the first 15 days of the subscription from your first call or during 30 days after contract signature, without paying any fees.
Your existing number (Swisscom, Cablecom, Tele2, etc.), and Switzernet number are entirely independent.
If the device you have ordered or you owe supports, you can use at the same time your existing number and your Switzernet number on the same device (this kind of devices are called Dual phones or Dual adapters).
If you receive Internet through ADSL, you need to keep your traditional landline for the Internet connection.
However, in case of emergency call (112, 117, 118 ...) and in a nomadic use of VoIP, meaning when the customer uses its Switzernet account from another location than the location communicated to Switzernet, it is recommended to use a more appropriate means of communication, such as landline or mobile phone for reaching the nearest emergency call center.
The switzernet line can be used from anywhere just like in Switzerland, if the Internet connection is available. People can call you on your swiss number even if you are abroad. Moreover, you will not pay any roaming fee for that calls.
Rates are same as when you use your line in Switzerland, nothing changes. If you use the line from abroad, there is no roaming.
New customer must indicate in the 'Referrer' field your Switzernets phone number upon subscription and you will get a bonus of CHF 21 for sponsoring, which will be credited to your account.
The bonus may vary in case of promotions.
If this is not done, then you can simply inform us by sending an email to
email@example.com with the subject "VOIP number," for example "VOIP 022-550-1234 if your number is 022-550-1234, indicating the name and the new Switzernet number of the new customer.
You can use also a special link, like http://switzernet.com/public/070608-subscribe?ref=YOUR_SWITZERNET_NUMBER:. If new customer subscribes by using that link, your referral number will be automatically taken into account. Just enter your phone number in the link (instead of YOUR_SWITZERNET_NUMBER which is written actually). You can place such link for example on your website, on forums, send email to your friends, etc.
ContactSwitzernet SàrlCP 32CH-1015 LausanneSuisseEmail : firstname.lastname@example.orgFax : 044 355 30 61Hotline : 022 550 55 00(From monday to friday, 9 am to 6.30 pm)